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Quality & Service Introduction

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Quality & Service
At Salt Lake Regional Medical Center, we believe in constantly improving the quality of care we provide and the service we offer. One of the ways we do this is by measuring ourselves, so we can find out how we're doing compared to other, similar institutions. In addition, we are our patients' advocates and participate in initiatives to continually improve the quality and safety of patient care, in collaboration with leading quality organizations such as the Institute for Healthcare Improvement (IHI), the Agency for Healthcare Research and Quality (AHRQ), and the National Quality Forum (NQF).

What do we mean by quality?
"Quality" in patient care means something very specific: it refers to clinical outcomes. So when we talk about improving quality at Salt Lake Regional Medical Center, what we're really talking about are the things we do that make a medical difference in the lives of our patients. That can range from the new treatments, procedures, or medications that you can find at Salt Lake Regional Medical Center, to making continuous improvements in procedures and processes so we can always be as safe and effective as possible.

What do we mean by service?
"Service" in hospitals means something different from quality: it's about all the little things we do as we work to create an experience for you that exceeds your healthcare expectations. That can range from how we communicate with you, to how quickly we respond to your concerns, to the kinds of amenities you find in your room.

What are we doing to improve?
As part of its commitment to operational excellence, IASIS Healthcare has developed an innovative quality improvement program that uses comparative data to detect inefficiencies, prioritize opportunities, and set improvement goals. The Hospital Medical Management and Quality Program (HMMQP) standardizes data-driven performance management procedures across its 16 acute care hospitals. Today, the HMMQP is the program that IASIS executives rely upon to leverage best practices and refine processes in its quest to continually improve the overall clinical operations of their hospitals and the quality and safety of care they provide. With the ability to identify top priorities for improvement through risk-adjusted outcome measures, the program has become not only a notable success for IASIS and its hospitals, but also an innovation for the industry.

In line with the HMMQP infrastructure, Salt Lake Regional Medical Center has a robust safety event reporting system, and our leadership encourages all members of the hospital's staff to report adverse events and close calls. All hospital staff and employees have access to computer terminals and are encouraged to report events so that investigations can be conducted and improvements can be made. We want our employees to feel comfortable reporting events, and understand that reporting and learning from our events leads to a culture supportive of patient safety. All events that fall in the category of serious adverse events are extensively reviewed and analyzed as part of our ongoing and comprehensive safety reporting system.

What are we doing to be transparent?
Salt Lake Regional Medical Center believes in providing quality of care information to patients and the public as we are a responsible healthcare facility of the community, and we are letting you know how we are performing. 

Salt Lake Regional Medical Center’s commitment to “transparency” includes providing the most current quality data available, and that is what this Quality Dashboard Report will show you. On an ongoing basis, the Dashboard will be updated as new data becomes available.

The Quality Dashboard Report shows how Salt Lake Regional Medical Center has been doing at providing the right care for some common conditions. Information about surgery, certain types of infections, and how patients view their experiences at Salt Lake Regional Medical Center is also included.

What can you do?
Patients and their families can play an active role in keeping patients as safe as possible in the hospital. We encourage you to be an active participant in your care, if you feel something is wrong, please speak up! It’s our job to keep you safe, but you play an important role too.

  1. Please ask questions if you have doubts or concerns, and make sure you understand the answers.
  2. Make sure you understand what will happen if you need surgery. Tell the surgeon, anesthesiologist, and nurses about any allergies, bad reaction to anesthesia, and any medications you are taking.
  3. Before you go in for a procedure, ask to make sure the staff have the right information about you, the procedure you are having done, and the correct location on your body.
  4. Report anything unusual to your doctor, such as any changes in your condition.
  5. Please speak up if you feel that something is not as it should be. We want your input.
  6. When you are in a hospital or visiting someone in a hospital, be sure to check with the nurse to find out what kinds of precautions should be taken before getting out of bed.
  7. Let your nurse or doctor know if you are concerned about falling. When patients are sick or recovering from an illness, it can be challenging to know just how much one can safely do. Check with your caregivers for help if you are unsure.
  8. Patients and their families can help protect themselves from hospital-acquired  infections by being vigilant. Be active in your care! If someone visits you and has a  cold or infection, ask them if they have washed their hands, and perhaps if they need  to wear a mask. Your nurse will help you determine if it is safe for someone to visit.

Do you want to tell us something?
We can't make improvements alone, we need your feedback, whether that is through patient surveys, letters, emails, or telephone calls. We encourage you to be involved in resolving issues regarding your own care, treatment and services. To express concerns, complaints and/or a grievances you can contact us via mail, e-mail, or telephone.

Salt Lake Regional Medical Center
1050 E. South Temple
Salt Lake City, Utah 84102
Switchboard (801) 350-4111
Email: saltlakeregional@iasishealthcare.com

AlertLine
We want your experience at our facility to be a pleasant one. If you have concerns, the AlertLine is our confidential, toll-free phone line available for all employees, patients, family members, visitors, contractors, vendors and others interacting with any IASIS facilities. The AlertLine is a way to communicate your concerns without fear of retribution or retaliation. The AlertLine is confidential, Toll-Free and available 24 hours a day, 7 days a week. Please call us at 1-877-898-6080 with your concerns. You may also use the AlertLine website (www.alertline.com). Just enter IASIS in the search field.